Refund

Refund Policy

1. General Information
At Facenest.de, we strive to provide our customers with top-quality service. If you are not satisfied with a purchase, we offer the possibility of a refund under certain conditions.

2. Conditions for a Refund
You can request a refund if the following conditions are met:

• The request is made within 14 days of purchase.
• The digital product has not been downloaded or used.
• The purchased service has not been utilized.
• A technical issue or billing error has occurred.

3. Exclusions from Refund
A refund is excluded if:

• You have already used the service or digital product.
• The dissatisfaction is not due to technical issues or errors on our part.
• The refund is requested for personal reasons of the customer.

4. Payout
The refund will generally be issued to the original payment source unless otherwise agreed. A refund to an alternative payment method is only possible in exceptional cases. The processing time for the credit may vary depending on the payment method.

5. Contact
If you have any questions about the refund policy, you can contact us at any time at support@facenest.de.

Last updated: February 2025